Return & Exchange Policy

We want you to be completely satisfied with every purchase. If something isn't right, we're here to make it easy.

Return Window

We accept returns within 30 days of the date you receive your order. Please contact us before sending any items back.

Eligibility

Quality Issues: If your item arrives damaged, defective, or not as described, you are eligible for a full refund — including both outbound and return shipping costs covered by us.
Change of Mind: Returns due to personal preference are accepted within 30 days. Items must be unused, in original condition, and in original packaging. Return shipping costs are the customer's responsibility.
Non-Returnable Items: Perishable goods, digital downloads, and final-sale items are not eligible for return.

How to Initiate a Return

Contact our support team at gusto-sequel1g@icloud.com with your order number and reason for return.
Our team will review your request and respond within 1–2 business days.
Once approved, we will provide the return address and shipping instructions.
After we receive and inspect the item, your refund will be processed within 5–7 business days.

Exchanges

We're happy to exchange items for a different size, color, or variant, subject to availability. Please contact us to check stock before initiating an exchange.

Order Cancellations

Orders that have not yet shipped can be cancelled for a full refund. Please contact us as soon as possible at gusto-sequel1g@icloud.com. Once an order has shipped, it cannot be cancelled but may be returned following the policy above.

Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.